inTouch Communications provides a full range of communications services and equipment for offices and remote workers

Call today for a no charge technology evaluation from inTouch Communications.

Case Study

inTouch – Connecting Sites & Improving Customer Relations with VoIP in the Cloud

Companies with multiple locations which are managed by a limited staff require a communications solution that can route calls to available agents automatically. This is achievable using a Cloud-based Wildix system, which ensures that calls do not ring at locations where managers are away from the phone and instead routes call traffic to available agents or, better still, to agents with more skill and experience in winning deals… Read the Case Study

Pros vs Cons of VoIP

Pros

Scalability: Easily scale the number of users as your company grows.

Cost Effective: A huge benefit of VoIP is that limited software and hardware is required to operate the system.

Mobility: Our VoIP solutions come with a mobile application allowing you to answer your desk phone from your cell phone. You can also access your phone system from any desktop, laptop, or tablet allowing for remote working capabilities.

Security: Security is a top priority for inTouch. All of our VoIP solutions have all security features built inside the product, which means they system is secure by design, and that security is not delegated to third party devices.

100% secure by design
2 part-authentication
HIPPA and Hi-Tech Compliant

Solutions:

CRM
Email, Chat, SMS, Voice
Video Conferencing
Conference Calls
Call Recording
Online Faxing
On-hold music/ message

Cons

Change: Often, a business’s main issue when considering VoIP is that it can be difficult to convince employees to switch from something they already know. Some people have a hard time adapting to change. At inTouch we provide you and your staff all the training and support starting day one, to insure a seamless transition from your old phone system to your new VoIP system. inTouch Communications is an industry leader in customer service because of our white glove approach day in and day out.

Dependency on bandwidth:

High speed internet is essential when using/considering a VoIP phone system.
Lack of bandwidth can lead to poor call quality (we have premise based solutions for those unable to obtain high-speed internet).

Have no fear, inTouch can help you overcome all of these cons.

Why Choose inTouch Communications?

At inTouch Communications, we pride ourselves on our ability to do what’s best for businesses. We also understand all too well the role that cost plays in the ultimate decision. So, while we may not always “get the sale,” you’ll always get our very best recommendations for each and every situation. And, very often, we find that our honesty and integrity eventually earns us another opportunity and a lifelong client.

Don’t take our word for it. See what our customers think about us.

Leave A Review

Kyle Smith

February 3

We have used InTouch for years and they have always been great to work with. Thank you.

Eric Chandler

February 3

inTouch has helped us with our phone system for a while now, and Jim and his team have been great to work with. It's nice working with a local company who is extremely responsive whenever we run into issues or need to make changes.

Garrett May

January 7

inTouch Communications always has great communication, follow up, training, and the expertise to get get the job done right.

Erv Beiermann

January 7

Jim and his team are second to none. They are prompt and professional and I would recommend them for all of your communication needs!

Andrew Wilson

December 2022

Our firm hired inTouch to install a new phone system and change internet providers. Jim Hanson and his crew did a fantastic job of working with us through this process and answering all our questions. The install was seamless. I would highly recommend Jim and inTouch for your commercial telephone and internet needs.

Michael Egermier

September 2022

8/19/22 Update: We have upgraded phone systems again and could not be more pleased. Again, inTouch was there to guide us through the entire process. As a small business, our phones are a crucial part of our infrastructure, and based on Jim Hanson's recommendations, we now have the ability to work remotely without ever having to miss an important call. We could not be happier with the service we received and the products we purchased through inTouch.

We bought our phone system through inTouch Communications back in 2006 when moving locations. Phone systems are not my specialty, and as a consumer I wanted someone who could explain the intricacies of one system versus the next, as well as help me determine which product would help us most to meet the needs of our specific industry while having minimum business interruption during installation. Jim Hanson was our point of contact and was excellent at explaining the different features available and which would be most helpful to our firm for a price we could afford. Jim's technical expertise is in itself impressive, but what really made him stand out in my mind was how he could take a complicated product and teach even the less tech savvy in an easy to follow and patient way so everyone could take advantage of all the features his systems have to offer. He even offered to come back for future visits in the event we needed a refresher course on all the new features available to us. To me, this is going above and beyond to make sure his customer is completely satisfied. I have met other small business owners who have since used inTouch's services, and every one of them has had a similar experience. inTouch knows their market and does an outstanding job delivering excellent service. I would use them again in a heartbeat and recommend them to anyone looking to update their phone systems.

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